Your privacy matters
Privacy at ServiceKarts
This Privacy Policy explains how SERVICE KARTS ("ServiceKarts", "we", "us" or "our")
handles personal information when you visit our website, submit a service request, contact us or otherwise
use our home-service booking platform.
Effective date 24 September 2026
Applies to ServiceKarts website and booking services
01
Information we collect
We may collect information that you provide directly to us, including:
- Your name and mobile/telephone number.
- Service address, locality, PIN code and other location details you provide for the requested service.
- The service you select, preferred date or time, booking notes and other request details.
- Information you provide when you call, email, message us or communicate with our support team.
- If you choose to post a review using Google or Facebook sign-in, we may receive your social account name, account identifier, email address and public profile photo (when the provider makes these available) so we can verify the reviewer and reduce spam.
We may also receive limited technical information automatically when you use the website, such as browser type,
device type, IP address, pages viewed, referring pages and general website interaction information.
02
How we use your information
We use personal information only for legitimate service and business purposes, including to:
- Receive, confirm, manage and complete your service booking.
- Contact you about your booking, schedule, service status or support request.
- Coordinate the requested service with relevant service professionals or providers.
- Improve our services, website experience, customer support and operational processes.
- Prevent spam, fake bookings, misuse, fraud and security incidents.
- Comply with legal obligations and respond to lawful requests where required.
03
Cookies and website analytics
Our website may use cookies or similar technologies to keep the site working correctly, understand website usage
and improve performance. We may use third-party analytics services, including Google Analytics, to understand
general traffic and interaction trends.
Analytics providers may process information such as device, browser, IP address and website usage data according
to their own privacy terms. You can control or delete cookies through your browser settings. Blocking some cookies
may affect certain website features.
04
When we share information
We do not sell your personal information. We may share only the information reasonably necessary with:
- Service professionals or providers involved in fulfilling your booking.
- Technology, hosting, communication, analytics or support providers that help us operate the service.
- Government, regulatory or law-enforcement authorities when disclosure is required by applicable law.
- A successor or related business if ServiceKarts is reorganised, transferred or acquired, subject to applicable law.
05
Data retention
We retain booking and customer information only for as long as reasonably necessary for service delivery,
customer support, record keeping, dispute handling, fraud prevention and legal or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it is held.
When information is no longer required, we may delete it, anonymise it or securely archive it as appropriate.
06
How we protect information
We use reasonable administrative, technical and organisational safeguards designed to protect personal information
against unauthorised access, alteration, disclosure, loss or misuse. Access to administrative functions is restricted
to authorised users.
No internet service or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
07
Your choices and privacy requests
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that is no longer required, where legally permitted.
- Withdraw consent where our processing depends on consent.
- Raise a concern or complaint about how your information is handled.
We may need to verify your identity before completing a privacy request.
08
Children's privacy
ServiceKarts is intended for people who can lawfully request or arrange home services. We do not knowingly seek
personal information from children for independent service bookings. If you believe a child has provided personal
information without appropriate permission, please contact us so we can review the situation.
09
Third-party links and services
Our website may contain links to third-party websites, messaging services, maps, social networks or other services.
Their privacy practices are controlled by those third parties. We recommend reviewing the relevant privacy policy
before providing information to an external service.
When you use Google or Facebook to sign in for customer reviews, the authentication process is handled by that provider.
ServiceKarts does not receive or store your Google or Facebook password. Review content is moderated before it is displayed publicly. If your social provider supplies a public profile photo, that photo may be displayed beside an approved review; older or unavailable photos are replaced by an initials avatar.
10
Changes to this policy
We may update this Privacy Policy when our services, technology or legal requirements change. The latest version
will be posted on this page with an updated effective date. Continued use of the website after an update means the
current policy will apply to future use of the service.
